FAQ

For any questions regarding order changes, please contact customercareinfo@juggleral.com.
Please be aware that Final Sale items, including custom orders are not eligible for a refund.

Orders are processed pending item availability and credit card verification. All orders including expedited and overnight take up to 1-2 business days to process. Orders are fulfilled Monday-Friday excluding weekends and Holidays.
List of Holiday Closures;
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
We are not responsible for packages that are lost, damaged or stolen.
If you need to make a change to your shipping address or cancel your order, email us at info@juggleral.com as soon as possible. We are unable to reroute a package once it has shipped.

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
For Domestic Returns, you will be issued with a pre-paid returns label once your return has been submitted into our returns portal. Use the packaging included in your original purchase to send your item(s) back to us.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
You may also return your online order at our store locations. Orders must be returned within 14 days of delivery.
In the event of a manufacturing defect, please email us at info@juggleral.com within 48 hours of receiving your purchase.
We do not offer price adjustments.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.