Refund policy

Return and Refund Policy

At Juggleral, we want you to feel confident about your purchase. If an item is not right for you, eligible products may be returned or exchanged in accordance with the terms below.

Please review this Return and Refund Policy carefully before submitting or mailing a return.

Return Window

Juggleral accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks your order as delivered.

We accept returns for both:

• Defective products.

• Non-defective products.

Returns submitted or mailed after the 30-day return period may be refused unless otherwise required by applicable law.

Product Condition

Juggleral accepts returns of new products only.

To qualify for a return, the product must:

• Be unworn.

• Be unused.

• Be unwashed.

• Be undamaged.

• Remain in its original condition.

• Have all original tags attached.

• Include the original packaging where applicable.

• Include all original accessories and components supplied with the product.

• Include any dust bag, protective pouch, shoe box, or presentation packaging supplied with the item.

• Be free from makeup, deodorant, perfume, fake tan, stains, odors, smoke, hair, pet hair, or other signs of wear or use.

• Be accompanied by valid proof of purchase from Juggleral.

• Be returned within the applicable 30-day return period.

All returned products are subject to inspection before a refund or exchange is approved.

Products that do not satisfy these requirements may be rejected.

Trying On Products

Customers may reasonably try on clothing to determine size and fit.

When trying on a product, please take care to avoid contact with:

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Body lotion.

• Oils.

• Other substances that may stain, mark, or alter the product.

Products showing evidence of wear beyond normal fitting may not qualify for return.

Shoes

Eligible footwear must be returned:

• Unworn.

• Free from dirt.

• Free from sole wear.

• In its original condition.

• With the original shoe box where supplied.

Shoes should only be tried on indoors on a clean, soft, or carpeted surface.

The original shoe box should not be used as the external mailing package. Please place the shoe box inside suitable protective packaging before returning it.

Dust Bags and Protective Packaging

Products originally supplied with a dust bag, protective pouch, storage bag, or other product-specific packaging must be returned with that packaging.

Such packaging is considered part of the complete product.

Missing or damaged product-specific packaging may affect return eligibility where it materially reduces the condition or completeness of the returned product.

Full-Price Products

Eligible full-price products may be returned within 30 days of delivery.

If the product satisfies all applicable return requirements, customers may request:

• A refund to the original payment method; or

• An exchange, subject to product availability.

Original shipping charges are normally non-refundable for standard non-defective returns.

Sale Products

Products purchased on sale or using an eligible discount code may be returned within the applicable 30-day return period when they otherwise satisfy this policy, unless they were clearly identified as:

• Final Sale; or

• Non-Returnable.

Approved refunds for discounted products will be based on the amount actually paid.

Promotional discounts are not separately refundable.

Final Sale Products

Products clearly marked Final Sale or Non-Returnable before purchase cannot normally be returned or exchanged.

This restriction does not apply where a product arrives:

• Defective.

• Damaged.

• Incorrect.

• Materially different from the product ordered.

Nothing in this section limits consumer rights that cannot legally be excluded under applicable law.

Exchanges

Juggleral accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an available:

• Alternative size.

• Alternative color.

• Other eligible variation of the same product.

The original product must meet all return-condition requirements.

A replacement product is not guaranteed until the original returned product has been received, inspected, and approved.

If the requested replacement is no longer available, we may contact you to select another eligible option or issue a refund to the original payment method.

Approved exchange orders are normally prepared as soon as reasonably possible after the original return has been received and approved.

How to Start a Return or Exchange

Before mailing a return, please contact:

Email: info@juggleral.com

Please provide:

• Your full name.

• Order number.

• Email address used for the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Clear photographs if the product is defective, damaged, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not mail a return until you have received the appropriate return instructions.

Return Method

Returns are accepted by mail.

Returned products must be securely packaged to protect them during transportation.

Whenever possible, we recommend using the original shipping packaging or another suitable protective package.

We strongly recommend using a tracked shipping service.

Please retain:

• Shipping receipt.

• Tracking number.

• Proof of postage.

• Proof of delivery where available.

The returned parcel remains the customer's responsibility until it is successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective returns, including returns because of:

• Change of mind.

• Size.

• Fit.

• Color preference.

• Style preference.

• Accidental ordering.

the customer is responsible for return shipping costs.

Customers are responsible for arranging and paying for the return label or postage unless Juggleral specifically confirms otherwise.

Original shipping charges and customer-paid return shipping costs are normally non-refundable for non-defective returns.

No Restocking Fee

Juggleral does not charge a restocking fee for eligible returns.

No separate processing or restocking fee will be deducted from an eligible refund solely because the product was returned.

A return may still be rejected if it does not satisfy the return window, product-condition, or other requirements described in this policy.

Defective, Damaged, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is:

• Defective.

• Damaged.

• Incorrect.

• Missing an included component.

• Materially different from the product ordered.

please contact us as soon as possible at:

Email: info@juggleral.com

Please provide:

• Your order number.

• A description of the issue.

• A clear photograph of the complete product.

• Close-up photographs showing the defect or damage.

• A photograph of the product tag where applicable.

• Photographs of the packaging or shipping label where relevant.

Please retain the product and all relevant packaging until the issue has been resolved.

Defective Product Assessment

Juggleral may review photographs, product information, and other reasonable evidence before approving a defective-product claim.

The following are not normally considered manufacturing defects:

• Normal wear and tear.

• Damage caused by improper use.

• Damage occurring after delivery.

• Improper washing or cleaning.

• Failure to follow product care instructions.

• Customer alterations or modifications.

When a product is confirmed to have arrived defective, damaged, or incorrect, we will provide an appropriate resolution.

Return Shipping for Defective or Incorrect Products

When Juggleral confirms that a product arrived defective, damaged, or incorrect, Juggleral will cover reasonable approved return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label.

• Reimburse reasonable approved return postage.

• Send a replacement.

• Arrange an exchange.

• Issue a refund to the original payment method.

Please contact us before purchasing return postage if you intend to request reimbursement.

Return Inspection

All returns may be inspected after they are received.

The inspection may include checking:

• Product condition.

• Original tags.

• Original packaging.

• Dust bags or protective pouches.

• Shoe boxes.

• Accessories and components.

• Signs of wear.

• Signs of washing.

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Stains.

• Odors.

• Hair or pet hair.

• Product damage.

• Whether the returned product matches the original order.

Refunds or exchanges will only be approved after the product has been verified as meeting the applicable return requirements.

Refunds

Approved refunds will normally be issued to the original payment method used for the order.

Refunds may be available for:

• Eligible non-defective returns.

• Confirmed defective products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by Juggleral after payment.

• Other circumstances where applicable law requires a refund.

Refund Amount

For an eligible return, the refund will normally equal the amount actually paid for the returned product.

Any promotional discount applied to the original purchase does not have a separate cash value and will not be refunded separately.

Original shipping charges are normally excluded from refunds for non-defective returns.

Refund Processing Time

After an eligible return has been received, inspected, and approved, Juggleral will normally process the refund within:

5 business days

We will normally send a notification when the refund has been processed.

After Juggleral submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

The additional posting time is determined by the applicable financial institution or payment provider and is outside Juggleral's control.

Refund Method

Approved refunds are normally returned to the same payment method used for the original purchase.

If an order was paid through a third-party payment provider, the refund may also be subject to that provider's processing procedures.

Juggleral cannot control additional bank or payment-provider posting times after a refund has been submitted.

Original Shipping Charges

Original shipping charges are normally non-refundable when a customer returns a non-defective product because of:

• Change of mind.

• Size or fit.

• Color preference.

• Style preference.

• Accidental ordering.

If an entire order is refunded because of a confirmed Juggleral error, defective product, damaged product, incorrect product, or another circumstance requiring reimbursement under applicable law, the applicable original standard shipping charge may also be refunded.

Rejected Returns

A return may be rejected if:

• It is outside the 30-day return period.

• The product has been worn.

• The product has been washed.

• The product has been used.

• The product has been altered.

• The product was damaged after delivery through customer use.

• Original tags are missing.

• Required packaging is missing.

• A supplied dust bag or protective pouch is missing where it forms part of the product.

• Footwear shows signs of outdoor wear or sole wear.

• Original accessories or components are missing.

• The product contains makeup, deodorant, perfume, fake tan, stains, odors, hair, pet hair, or other signs of use.

• The product was clearly marked Final Sale or Non-Returnable.

• The returned product does not match the original order.

• The product otherwise fails to satisfy this policy.

If a return is rejected, we may contact the customer regarding available options.

The customer may be responsible for the cost of having a rejected product returned to them.

Lost Return Parcels

Customers should retain return tracking information until the return has been completely processed.

If a return parcel is lost before reaching the authorized return location, the customer may need to file a claim directly with the shipping carrier.

Juggleral cannot process a refund or exchange for a return that has not been received unless acceptable evidence confirms delivery to the authorized return location.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Orders may enter processing shortly after payment, so we cannot guarantee that every modification or cancellation request can be completed.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, the customer should wait for delivery and follow this Return and Refund Policy if a return is required.

Final Sale products may not be eligible for cancellation after processing has begun.

Price Adjustments

Juggleral does not normally offer retroactive price adjustments when the price of a product changes or a new promotion begins after an order has already been placed.

This does not affect valid refunds, cancellations, or other remedies required under applicable law.

Fair Use and Fraud Prevention

Juggleral may review return activity when there is reasonable evidence of fraud, misuse, or abuse of the return process.

Examples may include:

• Returning products different from those purchased.

• Returning products after substantial wear or use.

• Repeated false defective-product claims.

• False missing-item claims.

• Providing manipulated or misleading evidence.

• Other fraudulent return activity.

Where there is reasonable evidence of fraud or misuse, Juggleral may refuse the applicable return, exchange, refund, or future transaction as permitted by law.

This section does not affect legitimate customer claims or statutory consumer rights.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer protection law provides rights or remedies that are more favorable than this policy, those legal requirements will prevail.

Contact Us

For questions regarding returns, exchanges, defective products, or refunds, please contact:

Email: info@juggleral.com